Program Features

Standard

Premium

Elite

Software Maintenance and Enhancements

Software Upgrades and Updates

Patches, Service Packs

Hot Fixes

Automated Communications

WonderUpdate via E-mail

Tech Alerts via E-mail

Automated E-mail of Support Usage & Summary Reports

Online Support

Wonderware Developer Network

Incident Submission & Trackin via Web Support

Expert System Knowledge Base (Online and CD format)

Wonderware Security Central

Tech Notes

Incident Submissions via E-mail

Enhanced Technical Support

Business Hours for Technical Supprt via Telephone

Remote Support

Level 2 Direct/Advanced Support)

24/7/365 - Emergency Technical Support via Telephone

Critical Incident Response

Training

Online Training with Access to Over 60 Online Courses

50% Discount on Wonderware Classroom Training

1 Seat

2 Seats

15% Discount on Wonderware provided On-site Training

Discount on Software Audit Services

50%

50%

Personalised/Dedicated Support Team

Customer Support Program Management

Technical Account Management

Planning and Technical Advisement

Complimentary Invitation to Wonderware Premium Support Symposium

2 Seats

5 Seats

Prepaid Application Consulting Services

Discount on Application Consulting Services

15%

20%

Number of (two day) On-site Technical Review Visits (per Year)

2

2

Dedicated Customer Portal

Hosted Application Clone

Optional